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Hayley Matthews, BACP, NCPS

Based in the UK Online sessions

Compassionate counsellor for overwhelmed parents

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Years in practice
5
Registration
BACP, NCPS
Languages
English
Focus
Stress, Anxiety
Focus
Trauma and abuse
Focus
Self esteem
About

About Hayley

Hayley Matthews is a therapeutic counsellor who aims to help parents who feel overwhelmed, anxious, or stuck. She keeps work simple and practical so parents can use it between busy days. Sessions are offered online or by phone to fit family life and schedules.

Hayley is a member of the British Association for Counselling and Psychotherapy and holds NCPS accreditation. Hayley uses a person-centred way of working that focuses on the person's experience.

Background and approach

She listens closely and offers warmth, honesty and non-judgemental support to help people make sense of their feelings. This relational style helps parents notice patterns in how they respond to stress and family life. She also draws on cognitive behavioural techniques to spot thinking and behaviour habits that keep problems going.

These are used alongside mindfulness practices to help reduce anxiety and improve sleep. The mix is flexible and shaped around practical goals you set together. Hayley has five years' experience in mental health and the care sector.

That background informs how she supports people through loss, work stress, addiction and major life changes. She often suggests short exercises such as journaling, simple mindfulness and conversational homework between sessions. Her approach is collaborative - she helps people identify realistic steps that fit their family life.

Sessions aim to build confidence, reduce distress and find ways to cope that are workable for everyday parenting.

Focus areas and approaches

What Hayley works with

Everything Hayley lists, in their own terms. Parenting is the reason this directory exists; the rest shows what else Hayley helps people with.

Approaches Hayley lists

Listing an approach is not evidence of training in it. This directory copies what each counsellor names and does not check training records.

Online support

Therapeutic approaches for online parenting support

Hayley combines person-centred work with attachment-based ideas to create a warm, empathetic space online. Person-centred therapy focuses on understanding the client's experience and responding with genuineness and non-judgemental support; it helps when someone needs to be heard and make sense of their feelings. Attachment-based work looks at how early relationships shape current reactions; it can help parents understand patterns in closeness, trust and stress.

She also uses cognitive behavioural techniques to identify unhelpful thinking and small behavioural changes that can ease anxiety and improve sleep. CBT-style tools are practical and suited to people who want concrete steps and brief exercises to try between sessions.

Finding the right approach is part of the work. Hayley will collaborate with each person to decide which methods fit their goals, preferences and family life. She adapts pace and tools so the process feels manageable and relevant.

Online therapy offers flexibility for busy parents. Video calls allow face-to-face conversation without travel, phone sessions work when bandwidth is limited, and live chat or text messaging can fit short check-ins or days when being on camera feels difficult. These options make it easier to maintain continuity while balancing family commitments.
Questions

Questions people ask about Hayley

What concerns does Hayley commonly address?

She works with stress, anxiety, depression, trauma, addictions, self-esteem and parenting issues, among other areas listed. Hayley also supports people facing grief, work stress and relationship difficulties.

What is her therapeutic style like?

Hayley takes a person-centred and relational approach, offering warmth, honesty and non-judgemental listening. She blends this with practical techniques from cognitive behavioural and mindfulness approaches when helpful.

How much experience does she have?

Hayley has five years' experience working in mental health and the care sector, providing both short-term and longer-term counselling.

What credentials and location are listed?

She is a member of the BACP and holds NCPS accreditation. Hayley practices in the United Kingdom.

Which languages and international options are available?

Sessions are offered in English. She is not currently taking international clients.

What session formats are offered?

Hayley provides video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How is cost handled for sessions?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with Hayley?

Start by selecting the Start Therapy button, complete a short matching questionnaire and then schedule sessions according to the therapist's availability.

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